Requently Asked Questions
Do you ship worldwide?
Yes, we do wholesale shipping and exports to most countries. Contact Us for more information about your country.
How Long does shipping take?
Average shipping takes 21 days depending on your port of delivery. We do offer an exact delivery time after your order has been shipped.
What shipping company do you use?
We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.
What are the shipping conditions?
Our products are shipped in temperature controlled refigerator containers (reefer containers). They are shipped in 18°C temperatures. This ensures the freshness and quality upon arrival.
How do you handle shipping delays?
We do ship timely, unless otherwise. In the event of a major delay (more than 21 days) a mutual compensation shall be agreed upon with the buyer.
Do you provide packing pictures?
Yes, we do provide packing pictures, barcodes and assistance with the shipping procedure.
How is insurance handled for the shipment?
We provide insurance coverage for every shipment. The insurance shall not be more than 110% of the total value of the order.
What payment methods do you accept?
We do accept T/T (Telegraphic Bank Transfers), Cash & Escrow payments, Paypal, Bitcoin.
Do you provide payment receipts?
Yes, each payment has an ID and record in our database. We provide payment receipts and keep records for each payment.
How is my payment guaranteed?
All payments must be paid following instructions on the Payment Instructions.
T/T payments shall be received by an authorized account.
We guarantee every payment sent to us directly, this guarantee is sealed with a payment record and receipt.
Escrow payments shall be guaranteed by the escrow company.
T/T payments shall be received by an authorized account.
We guarantee every payment sent to us directly, this guarantee is sealed with a payment record and receipt.
Escrow payments shall be guaranteed by the escrow company.
How long does it take to confirm payment?
This depends on the payment type. Bank transfers take an average of 5-7 business days.
Escrow payments are instant after confirmation from the Escrow Company.
Escrow payments are instant after confirmation from the Escrow Company.
What is your ordering procedure?
- 1. Buyer requests a quote from us.
- 2. An official price quote is sent to the buyer.
- 3. Buyer accepts quote and trade terms, sends a purchase order (PO).
- 4. We will accept the purchase order send a contract / Proforma Invoice and payment instructions (PI) to the buyer.
- 5. Buyer makes payment as instructed.
- 6. We confirm payment and issue a payment receipt.
- 7. Packing starts
- 8. Goods are inspected and shipped.
- 9. Buyer receives shipping documents.
- 10. Buyer receives goods and sends a confirmation to us.
What are the benefits of placing huge order?
- We do offer discounts and bonuses to customers with huge orders.
Our sales team will notify you, if you quality for such bonuses / discounts